Operations Officer

Category:
Shore Based Jobs
Location:
Europe
Job updated:
1 October 2024
This job advert has been checked and approved by Yacrew.

Shoreside

Wilsonhalligan are looking for an Operations Officer to join an established company based in Europe. 

The ideal candidate will:

  • Forward mooring requests to authorities and input vessel data in AYPRO, gathering as much information as possible about the vessel and visit purpose.
  • Inform the captain about harbour access and stay guidelines, including required documents before and after arrival.
  • Assist clients pre-arrival by collecting specific requests and offering services to organise their stay.
  • Be present at the yacht’s arrival berth, ensuring no obstacles during berthing.
  • Welcome clients on board, gather necessary documentation for authorities, collect ID documents for border control, provide information on requested services, and manage additional requests.
  • Quote all services during the stay and pre-arrival to get the captain’s approval and avoid disputes.
  • Organise provisioning during the yacht’s harbour stay.
  • Monitor and promptly address any service issues or changes.
  • Collect all service information and costs in the vessel folder and/or AYPRO to assist the administration office with invoicing.
  • Share information with colleagues to plan services according to Company standards.
  • Make purchases if needed, following the Administration Department’s guidelines and obtaining invoices/receipts.
  • Handle all information confidentially and in compliance with GDPR.
  • Support and help train new staff in collaboration with HR and under the Office Manager’s supervision.
  • Follow Company procedures and policies.
  • Be available outside working hours for any contingencies.

Personal characteristics include:

  • Excellent English and French proficiency
  • Valid Driving License B
  • Proficient in Microsoft Office, Internet, and company platforms
  • Strong communication and interpersonal skills
  • Flexible and adaptable
  • Can work under pressure
  • Ability to prioritise effectively
  • Problem-solving skills
  • Commercial skills to offer additional services
  • Team player

Start: ASAP
Location: Europe (Barcelona)
Salary: Competitive

Work Experience Requirements:

All applicants must have previous experience in working on a Yacht.

Language Requirements:

Good knowledge of the English language is required.

Certificates and Qualifications:

A valid STCW Basic Safety Training certificate is required from all applicants. Please sign up for an STCW course and obtain the certificate if you don't have it yet.